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Why businesses still use desk phones


There is a long ongoing debate over the advantages of using desk phones with VoIP phone systems. As with most technology debates, there are pros and cons on both sides. Companies choose VoIP to reduce their overall phone bills, upgrade their communication features, and enhance client communication. While the practical functionality of both desk phones and soft phones are similar and maybe even identical in some cases, there are a few differences (beyond the obvious!) that differentiate them from one another. The question is: which of the two is better?

It’s really more a question of which is better for your use case, because it depends on the needs and expectations of the user.

For instance, a business user is used to a phone on the desk. It’s there and easy to use. There is no training required since it behaves like the “old” phone. It’s incredibly easy to use, especially for those already familiar with traditional phone systems. Tech-savvy users will find soft phones easy, but there is usually some onboarding or training involved.

Additionally, with a good desk phone, especially with executive models, you get a whole array of features that enable you to personalise your phone, create shortcuts, and increase your efficiency. Generally, softphones have far fewer additional features. Group meetings over the phone are everyday occurrences in the majority of small offices, and you always want these to run as smoothly as possible. Most desk-phones are built to support these types of engagements, where multiple people are gathered around the same desk. Soft phones are not designed for this application. For best results, a dedicated conference phone may provide better results than a desk phone. 

Another good reason for investing in desk phones is its dependability. It’s always there and ready to go. As long as your internet is working, you won’t run into many issues. Soft phones, in contrast, rely on your device for operation. If your PC won’t turn on, has a virus, or is just performing badly, then receiving and making calls becomes impossible. Keeping your phone separate from your PC by using a desk phone represents a safer option. For any call you need to make, it’s there, and it’s ready.

Call quality is often much better on a desk phone. With HD audio available on both IP desk phones and IP headsets, overall sound quality often depends on price. But if you are comparing just a basic headset versus a basic deskphone, the sound quality offered by the desk phone is the clear winner.

In summary, desk phones aren’t going anywhere just yet. Contact us if you have any questions.

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