What are my options to redirect my Telstra numbers

By Jamie Bone Blog Telephone Systems 21/01/2019

If you are moving outside the Telstra exchange boundary then you may need to arrange a number redirection either temporarily until they can be Ported to another carrier for delivery to your new site or semi-permanently until you feel that your advertising has ensured your customers know you have had a number change.

Number Redirection offers a choice of three options to suit your needs:

Announcement plus Redirection – A recorded announcement tells the caller the new number and then the call is automatically diverted from the old number to the new number.
Redirection only – Calls are automatically diverted from the old number to the new number
Announcement only – A recorded announcement tells the caller the new number.
Features and Benefits

With Number redirection you can:

Retain use of an old number while transitioning to a new number
Maintain continuity of business after a move or a technology change.
Delay cost of new stationery until old stationery runs out, and the cost of changing can be spread over a long period of time
3 Service Options available
No Connection Fee.

Number Redirection offers 2 package types:
1. Pre-paid fixed term

Pre-paid for a fixed term of 3, 6 or 12 months after which the service is automatically cancelled
Customer is charged a single once-off fee at the beginning of the term
Does not support modification to Destination Number
Not entitled to rebate if redirection cancelled earlier than term of package
Must be preselected to Telstra (if usage charges apply).

2. Standard monthly package

Customer is charged nil connection fee with an ongoing rental charge
Supports modification to Destination Number
Only package available for Indial services.

Pricing:
Basic/PSTN Service Pricing

Standard monthly package rental

$27.45 per month post paid

Pre-paid fixed term packages rental

$33 for 3 months
$66 for 6 months
$130 for 12 months.

Indial Service Pricing

Standard monthly package rental

$109.95 per month post paid, for each number block. These have to be sent to a single destination number. They cannot be mapped 1:1 to a new Indial range.