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Telstra begins disconnection of ISDN services later this year

Following on from our article posted in July last year, are you one of the 30,000 businesses in Queensland alone that will need to be migrated off of ISDN? Telstra will commence the disconnection of ISDN services delivered by copper from the end of September this year, as the NBN rollout continues to bring business-grade networking solutions online. This will mostly affect ISDN2's but some ISDN10/20/30 are delivered over copper if the site is only a short distance from the exchange.

On the 30th of June 2018, Telstra issued a “stop sell” to all retail and wholesale customers for ISDN2, ISDN2 Enhanced, ISDN10/20/30, DDS Fastway, Megalink and Frame Relay products encouraging users to find alternative replacement solutions ahead of a “final exit date”.

That final exit date on copper ISDN services is approaching, according to a Telstra spokesperson.

“As part of the NBN rollout, the disconnection of ISDN services delivered by copper will commence from the 30th of September 2019. Remaining customers will be disconnected in line with the NBN rollout schedule. For customers using ISDN on Telstra Fibre, they will be transitioned onto alternative products from 2022,” the spokesperson said.

Telco providers and RSPs that have serviced and supplied business with ISDN connections will need to find alternative solutions for their customers. The alternative solution will be VoIP lines so phone systems may need to be upgraded or converters installed to translate a VoIP line back to ISDN.

Since a number of Optus Multilines are also delivered over Telstra Megalink, they will be affected too.

The alternative solution for the DDS Fastway and Frame Relay products would be either NBN, carrier delivered fibre or even wireless delivery if the location permits it.

Contact us if you are unsure of what you have and what you may need to do in the near future.

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