06 Sep: Overcome the 6 common fears of upgrading your legacy phone system

Have you considered your business phone system recently? Chances are that you have may not noticed a few shortcomings. Maybe the equipment is old and phones are worn, maintenance costs are rising or increasing business needs expose limitations? With the move to switch off ISDN and PSTN, the only options are VoIP-based ones – either cloud or a more up to date on premise system. A fundamental change of this kind can be a daunting…

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16 Apr: September is approaching fast for ISDN shutdown

As previously indicated, from 30 September 2019, telecommunications providers will commence removing the ISDN that has been part the backbone of Australia’s traditional voice services network. Despite this being a major event – as major as the introduction of ISDN over 30 years ago – not may people are taking about it and the potential impact it will have on many businesses. The ISDN, or Integrated Services Digital Network, runs over the copper infrastructure that…


11 Mar: The Avaya IP Office can do what? – Twinning

The Avaya IP Office can do what? – Twinning The Avaya IP Office phone system has a multitude of features to make day to day call handling easier. The feature for discussion today is Twinning. Since many people spend time out of the office, how do you ensure your callers can get hold of you when you are not at your desk phone? It is possible to activate a call forward on your phone if…

phone cut

19 Feb: Help, I’ve got no lines

Have you missed the notification of the NBN copper cutoff? Assuming that something hasn’t happened to the external network and NBN is available in your area, it may be that the 18 month grace period between NBN availability and the disconnection of PSTN legacy services has occurred. In the case of special services like ISDN and high speed data, the grace period is 36 months. The term “copper cutoff” was originally applied to areas that…

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17 Jan: 5 Curable Causes of Poor VoIP Call Quality

If you are using a VoIP phone system, it is almost a certainty that you have experienced poor call quality. This article discusses the causes of VoIP call quality problems and what you can do to correct them. The causes of poor quality VoIP calls are easy to diagnose and correct. Your telephone system provider in conjunction with your VoIP Service Provider should be able to identify and work with you to correct these problems….