Telstra

26 Mar: Delays to Local Number Porting (LNP) from Telstra

Please be aware that all CAT A (simple) and CAT C (complex) porting activities of Telstra numbers or 3rd party ports where Telstra was the original donor scheduled from Wednesday the 25th March until start of business Monday the 6th April (inclusive) have been cancelled. We believe this notification is specific to Telstra. At this time there is no advice from other carriers of porting delays. If the situation extends to other carriers, we will…

Number redirection

21 Jan: What are my options to redirect my Telstra numbers

If you are moving outside the Telstra exchange boundary then you may need to arrange a number redirection either temporarily until they can be Ported to another carrier for delivery to your new site or semi-permanently until you feel that your advertising has ensured your customers know you have had a number change. Number Redirection offers a choice of three options to suit your needs: Announcement plus Redirection – A recorded announcement tells the caller…

SIP invite

19 Feb: Intermittent call failure – Telstra SIP Connect

We have received a few reports of intermittent call failure when using Telstra SIP Connect. Only a handful of our customers have Telstra SIP Connect trunks and only a couple have a failover point in case of network problems so it has taken a while for this fault to manifest itself to an annoying level for our customers. The symptom is that intermittently a call will fail and go to the failover point although the…