Number redirection

21 Jan: What are my options to redirect my Telstra numbers

If you are moving outside the Telstra exchange boundary then you may need to arrange a number redirection either temporarily until they can be Ported to another carrier for delivery to your new site or semi-permanently until you feel that your advertising has ensured your customers know you have had a number change. Number Redirection offers a choice of three options to suit your needs: Announcement plus Redirection – A recorded announcement tells the caller…

SIP invite

19 Feb: Intermittent call failure – Telstra SIP Connect

We have received a few reports of intermittent call failure when using Telstra SIP Connect. Only a handful of our customers have Telstra SIP Connect trunks and only a couple have a failover point in case of network problems so it has taken a while for this fault to manifest itself to an annoying level for our customers. The symptom is that intermittently a call will fail and go to the failover point although the…