Nortel

ETSI PRI

30 Nov: Expanding your phone system

One of our customers came to me recently to ask about getting a new analogue line connected for their Functions booking team that was close to their existing phone number. My first question was “how many simultaneous calls would you like?” Their answer was “2 to 3 calls at a time”. I’m sure you can all see immediately that this is not going to work – they would need to have at least 3 lines on…

Cable Fault

28 Nov: Unknown recording in the middle of a phone call

We had a call from a long standing customer with a very strange issue – periodically they would get a recording in the middle of a phone call to their head office saying “your recording has finished”. There were also intermittent double connections when calling other numbers too. Head office was also experiencing some voicemail weirdness with conversations having been partly recorded. The site with problems is in Wooloowin and has an Avaya IP Office…

4-wire line cord

27 Nov: How replacing a line cord causes a fault

We had a call from a new customer that had taken over the premises of a customer I had done work for on a subcontract basis. They had changed the cord on one of their reception phones but this had now caused the other reception phone to get stuck in the initialising mode. As their phone system is an old Release 3.7 BCM200 that had accumulated quite a bit of dust in it since we…

BCM400

11 Sep: Protracted fault on a Nortel BCM400

  We look after a number of phone systems as subcontractors to interstate companies. One of the phone systems we look after is an old Nortel BCM400 Release 3.7 (Windows NT -based…) and it has had an intermittently noisy reception phone for some time now. Like most intermittent faults it was very difficult to catch “in the act”. We were asked to attend site several months ago to investigate and it was working fine. These…

auction hammer

03 Aug: FAQ: Buying a phone system at auction

eBay can offer some very attractive pricing on used phone systems but unless you really know what you are buying they can end up more expensive than if you consulted a specialist to begin with. There are a few things to look out for. Brands – stick with the common brands such as Avaya, Nortel, Panasonic, Samsung or NEC. Other less common brands, while they may be very good systems, don’t have as many installers…