Nortel

Windows 10

28 May: Support for Windows 7 is ending

Microsoft has announced the end of support for Windows 7 and as such will no longer provide security updates either rendering any machine running Windows 7 increasingly insecure. This will obviously affect your production PC’s but consider the effect on the maintainability of your phone system and other equipment that require a specific administration application. Sometimes these administration applications depend on other technologies such as Java so updates to Java for security or other reasons…

Phone system with cobwebs

03 Dec: When should I replace my phone system?

One of the Frequently Asked Questions of businesses that contact us is “when should I replace my phone system” followed by “how long will it last” and sometimes “what happens if it breaks”. The accepted life of a phone system is around 8 years, usually because technology overtakes it and the system cannot be upgraded. There are many much older systems out there – some are old enough to vote… Presumably they are still fulfilling…

BCM50 and digital phones phones

03 Jan: Unusual BCM50 fault

First official day back and we get a call from a long term charity customer with a fully expanded and well licensed BCM50 that had some of the phones stuck initialising, some with incorrect time and date and others blank. Any attempt to dial out was unsuccessful. As this BCM50 has been installed for a number of years and the hard drive has never been changed there was every likelihood that it had failed over…

Money flying away

27 Dec: Why don’t people want to save money on their telecommunications

We are starting to encounter a puzzling phenomena – people who wish to retain very old phone systems that have long been out of production and in some cases are not working correctly for whatever reason but are unable to be fixed. One in particular has had a fairly significant corruption of the programming due to a power failure. The system is an old Nortel Enterprise Edge that predates the Business Communications Manager. This one…

BCM50 and phones

01 Dec: Intermittent static on a phone line

While we are talking about obscure faults, I was reminded of this one. We had a call from a customer with a BCM50. This one had an Optus Fusion line which was their main outgoing line because of the included calls plus they had 3 other Optus VoIP lines. The Fusion line was permanently forwarded to one of the VoIP lines that are set up in a hunt group. The Fusion line comes in on…