NBN

phone cut

19 Feb: Help, I’ve got no lines

Have you missed the notification of the NBN copper cutoff? Assuming that something hasn’t happened to the external network and NBN is available in your area, it may be that the 18 month grace period between NBN availability and the disconnection of PSTN legacy services has occurred. In the case of special services like ISDN and high speed data, the grace period is 36 months. The term “copper cutoff” was originally applied to areas that…

Franking Machine

05 Feb: Franking machines and the NBN

As you probably know already, NBN is enforcing lots of changes to business equipment because the analogue lines that they use will no longer be there so alternatives have to be found. When moving to the NBN, the following business equipment needs to be assessed for compatibility: lift phones, EFTPOS & HiCAPS machines, security systems and phone systems. Another one that needs to be added to the list is Franking Machines. If they are not…

ISDN service charges

17 Dec: Telstra ISDN charges increase

As predicted, Telstra have increased their charges for ISDN 2 and ISDN 10/20/30 services for those services not under a fixed term contract. A Cease Sale was applied to ISDN in June 2018 in line with the eventual phasing out of ISDN over the next few years as required by the NBN. ISDN is an access technology that has been with us for about 30 years. The Cease Sale means that no new ISDN circuits…

Phone system with cobwebs

03 Dec: When should I replace my phone system?

One of the Frequently Asked Questions of businesses that contact us is “when should I replace my phone system” followed by “how long will it last” and sometimes “what happens if it breaks”. The accepted life of a phone system is around 8 years, usually because technology overtakes it and the system cannot be upgraded. There are many much older systems out there – some are old enough to vote… Presumably they are still fulfilling…

Slow internet

04 Oct: How long for this web page to load?

This is a common complaint heard around many offices, how slow the Internet is and how long it takes to do things. Like many things that generally just work, not much thought is given until they start causing problems. Without proper testing, any claims of slow speed are only anecdotal and are unlikely to be acted upon by the provider. Could the cause actually be failing hardware, either your own or the providers, the line…