IP500v2

Avaya-IP-Office-group

28 Jan: IP Office Release 11.0.4 Service Pack 2

Avaya has released IP Office Release 11.0.4 Service Pack 2 firmware. There are many bug fixes so it is well worthwhile to have this installed on your Avaya. It can be done remotely after hours to avoid an interruption to service. The new J159 phone has been introduced. The J159 is designed for users who desire a compact phone with lots of feature buttons. Its a multi-line phone with four red/green indicators on the primary…

Avaya 1616

26 Jun: End of Sale: Avaya 1616-I IP Deskphone

Avaya have updated their End-of-Sale notice for the 1616-I IP Deskphones  to the 11th of June 2019. If you require these phones then you are highly encouraged to place an order now to minimise the risk of availability issues. Availability cannot be guaranteed. The migration path is the J169 or J179 if a colour screen is desired along with their button modules however, the J100 series phones including the J129 and J139 require Release 11…

Windows 10

28 May: Support for Windows 7 is ending

Microsoft has announced the end of support for Windows 7 and as such will no longer provide security updates either rendering any machine running Windows 7 increasingly insecure. This will obviously affect your production PC’s but consider the effect on the maintainability of your phone system and other equipment that require a specific administration application. Sometimes these administration applications depend on other technologies such as Java so updates to Java for security or other reasons…

Avaya-IP-Office-group

11 Feb: ADI licenses being discontinued on Avaya IP Office

On the 4th of February, Avaya announced their intention to discontinue the supply of ADI licenses for any software version prior to R10 for the IP Office 500v2 phone system after the 5th of December 2019. This means that you will not be able to add any functionality unless a software update is performed to bring your system up to at least R10.1 or the current R11 that are licensed under the PLDS system. In…

Hacker

12 Dec: 7 steps to better phone system security

The flexibility offered by VoIP phone systems can be a security risk if they are not properly secured. Frequently we read about businesses losing tens of thousands of dollars over a weekend due to toll fraud where a hacker gains entry to their phone system and then makes multiple calls overseas. So how can you minimise the risks and protect your phone system from potential external and internal threats? Here are the current best practices:…