IP500v2

Hacker

12 Dec: 7 steps to better phone system security

The flexibility offered by VoIP phone systems can be a security risk if they are not properly secured. Frequently we read about businesses losing tens of thousands of dollars over a weekend due to toll fraud where a hacker gains entry to their phone system and then makes multiple calls overseas. So how can you minimise the risks and protect your phone system from potential external and internal threats? Here are the current best practices:…

Phone system with cobwebs

03 Dec: When should I replace my phone system?

One of the Frequently Asked Questions of businesses that contact us is “when should I replace my phone system” followed by “how long will it last” and sometimes “what happens if it breaks”. The accepted life of a phone system is around 8 years, usually because technology overtakes it and the system cannot be upgraded. There are many much older systems out there – some are old enough to vote… Presumably they are still fulfilling…

ISDN

05 Jul: How will the shutdown of ISDN in Australia affect your business?

With the full cease sale of Integrated Services Digital Network (ISDN) products now in effect as of the 30th of June 2018, ISDN will be gone from the Australian public network by 2022. Technology, as we know, marches on and the reasons for the suppression of ISDN are twofold. Firstly, it is due to the changes wrought by the National Broadband Network (NBN) and because the supporting technologies and platforms for ISDN are nearing the…

Money flying away

27 Dec: Why don’t people want to save money on their telecommunications

We are starting to encounter a puzzling phenomena – people who wish to retain very old phone systems that have long been out of production and in some cases are not working correctly for whatever reason but are unable to be fixed. One in particular has had a fairly significant corruption of the programming due to a power failure. The system is an old Nortel Enterprise Edge that predates the Business Communications Manager. This one…

IMG_2958

20 Jul: The phones are down…

  We recently picked up another maintenance customer with Avaya IP500v2’s at 4 sites across Brisbane. They have all been installed at different times and were all obtained second-hand with an unknown history. All have been brought up to Release 9.1 but different Service Packs. They want to link them properly and have a centralised operator with reporting so that is a future job. A couple of weeks prior I had attended site to reset…