On the 4th of February, Avaya announced their intention to discontinue the supply of ADI licenses for any software version prior to R10 for the IP Office 500v2 phone system after the 10th of June 2019. This means that you will not be able to add any functionality unless a software update is performed to bring your system up to either R10.1 or the current R11 that both use the later PLDS licenses. R11 was…
IP Office
One of the Frequently Asked Questions of businesses that contact us is “when should I replace my phone system” followed by “how long will it last” and sometimes “what happens if it breaks”. The accepted life of a phone system is around 8 years, usually because technology overtakes it and the system cannot be upgraded. There are many much older systems out there – some are old enough to vote… Presumably they are still fulfilling…
With the full cease sale of Integrated Services Digital Network (ISDN) products now in effect as of the 30th of June 2018, ISDN will be gone from the Australian public network by 2022. Technology, as we know, marches on and the reasons for the suppression of ISDN are twofold. Firstly, it is due to the changes wrought by the National Broadband Network (NBN) and because the supporting technologies and platforms for ISDN are nearing the…
Release 11 is now Generally Available as of the 15th of May 2018. In mid-April we attended a webinar to learn about the upcoming Release 11 for Avaya IP Office 11. It is a very substantial upgrade and introduces many new features and endpoints – both hardware and software. Firstly, the individual apps for mobile devices will be standardised in the new Equinox 3.4 client to provide a consistent cross-platform user experience. Features include: Consistent,…
We have received a few reports of intermittent call failure when using Telstra SIP Connect. Only a handful of our customers have Telstra SIP Connect trunks and only a couple have a failover point in case of network problems so it has taken a while for this fault to manifest itself to an annoying level for our customers. The symptom is that intermittently a call will fail and go to the failover point although the…