IP Office

4-wire line cord

15 May: ISDN2 that didn’t work – then it did

Our customers encompass many industries. This particular bank site had been struck by lightning at the end of March – killing both VDSL WIC and     BRI WIC in their Cisco 2911 router that does both voice and data. They still had data access over the 4G backup but no phones as that comes in over the ISDN2. Our first trip to site was to swap out the VDSL WIC and get that back…

Avaya IP Office group

11 Feb: ADI licenses being discontinued on Avaya IP Office

On the 4th of February, Avaya announced their intention to discontinue the supply of ADI licenses for any software version prior to R10 for the IP Office 500v2 phone system after the 10th of June 2019. This means that you will not be able to add any functionality unless a software update is performed to bring your system up to either R10.1 or the current R11 that both use the later PLDS licenses. R11 was…

Phone system with cobwebs

03 Dec: When should I replace my phone system?

One of the Frequently Asked Questions of businesses that contact us is “when should I replace my phone system” followed by “how long will it last” and sometimes “what happens if it breaks”. The accepted life of a phone system is around 8 years, usually because technology overtakes it and the system cannot be upgraded. There are many much older systems out there – some are old enough to vote… Presumably they are still fulfilling…

ISDN

05 Jul: How will the shutdown of ISDN in Australia affect your business?

With the full cease sale of Integrated Services Digital Network (ISDN) products now in effect as of the 30th of June 2018, ISDN will be gone from the Australian public network by 2022. Technology, as we know, marches on and the reasons for the suppression of ISDN are twofold. Firstly, it is due to the changes wrought by the National Broadband Network (NBN) and because the supporting technologies and platforms for ISDN are nearing the…

Avaya IP Office Release 11

13 Apr: Avaya IP Office Release 11

Release 11 is now Generally Available as of the 15th of May 2018. Note that the most current version is Service Pack 4. Information can be found here. In mid-April  we attended a webinar to learn about the upcoming Release 11 for Avaya IP Office 11. It is a very substantial upgrade and introduces many new features and endpoints – both hardware and software. Firstly, the individual apps for mobile devices will be standardised in…