An Avaya customer we don’t often do work for contacted us the other day asking to have an extra IP phone activated and for us to see why their cordless phone in the warehouse won’t ring now. I tried plugging in the phone, it got power and a network address but couldn’t see the phone system. I had the greatest of difficulty in getting onto the network to see the phone system with my laptop….
IP Office
Microsoft has announced the end of support for Windows 7 and as such will no longer provide security updates either rendering any machine running Windows 7 increasingly insecure. This will obviously affect your production PC’s but consider the effect on the maintainability of your phone system and other equipment that require a specific administration application. Sometimes these administration applications depend on other technologies such as Java so updates to Java for security or other reasons…
Our customers encompass many industries. This particular bank site had been struck by lightning at the end of March – killing both VDSL WIC and BRI WIC in their Cisco 2911 router that does both voice and data. They still had data access over the 4G backup but no phones as that comes in over the ISDN2. Our first trip to site was to swap out the VDSL WIC and get that back…
On the 4th of February, Avaya announced their intention to discontinue the supply of ADI licenses for any software version prior to R10 for the IP Office 500v2 phone system after the 10th of June 2019. This means that you will not be able to add any functionality unless a software update is performed to bring your system up to either R10.1 or the current R11 that both use the later PLDS licenses. R11 was…
One of the Frequently Asked Questions of businesses that contact us is “when should I replace my phone system” followed by “how long will it last” and sometimes “what happens if it breaks”. The accepted life of a phone system is around 8 years, usually because technology overtakes it and the system cannot be upgraded. There are many much older systems out there – some are old enough to vote… Presumably they are still fulfilling…