BCM50

Windows 10

28 May: Support for Windows 7 is ending

Microsoft has announced the end of support for Windows 7 and as such will no longer provide security updates either rendering any machine running Windows 7 increasingly insecure. This will obviously affect your production PC’s but consider the effect on the maintainability of your phone system and other equipment that require a specific administration application. Sometimes these administration applications depend on other technologies such as Java so updates to Java for security or other reasons…

BCM50 and digital phones phones

03 Jan: Unusual BCM50 fault

First official day back and we get a call from a long term charity customer with a fully expanded and well licensed BCM50 that had some of the phones stuck initialising, some with incorrect time and date and others blank. Any attempt to dial out was unsuccessful. As this BCM50 has been installed for a number of years and the hard drive has never been changed there was every likelihood that it had failed over…

BCM50 and phones

01 Dec: Intermittent static on a phone line

While we are talking about obscure faults, I was reminded of this one. We had a call from a customer with a BCM50. This one had an Optus Fusion line which was their main outgoing line because of the included calls plus they had 3 other Optus VoIP lines. The Fusion line was permanently forwarded to one of the VoIP lines that are set up in a hunt group. The Fusion line comes in on…

ETSI PRI

30 Nov: Expanding your phone system

One of our customers came to me recently to ask about getting a new analogue line connected for their Functions booking team that was close to their existing phone number. My first question was “how many simultaneous calls would you like?” Their answer was “2 to 3 calls at a time”. I’m sure you can all see immediately that this is not going to work – they would need to have at least 3 lines on…