With the NBN rollout in full swing it’s not a case of if you upgrade to VoIP (Voice over Internet Protocol) but when. VoIP actually brings increased flexibility and reduced cost and, when it is done right, is highly reliable with great call quality. A successful conversion does need some careful planning. There are several key components you should consider to make a successful shift. If you’ve already started the upgrading process to VoIP, or are…
Avaya
Avaya have updated their End-of-Sale notice for the 1616-I IP Deskphones to the 11th of June 2019. If you require these phones then you are highly encouraged to place an order now to minimise the risk of availability issues. Availability cannot be guaranteed. The migration path is the J169 or J179 if a colour screen is desired along with their button modules however, the J100 series phones including the J129 and J139 require Release 11…
An Avaya customer we don’t often do work for contacted us the other day asking to have an extra IP phone activated and for us to see why their cordless phone in the warehouse won’t ring now. I tried plugging in the phone, it got power and a network address but couldn’t see the phone system. I had the greatest of difficulty in getting onto the network to see the phone system with my laptop….
Microsoft has announced the end of support for Windows 7 and as such will no longer provide security updates either rendering any machine running Windows 7 increasingly insecure. This will obviously affect your production PC’s but consider the effect on the maintainability of your phone system and other equipment that require a specific administration application. Sometimes these administration applications depend on other technologies such as Java so updates to Java for security or other reasons…
Our customers encompass many industries. This particular bank site had been struck by lightning at the end of March – killing both VDSL WIC and BRI WIC in their Cisco 2911 router that does both voice and data. They still had data access over the 4G backup but no phones as that comes in over the ISDN2. Our first trip to site was to swap out the VDSL WIC and get that back…