Albany Creek, Queensland, Australia
07 3882 2933

Delays to Local Number Porting (LNP) from Telstra

Please be aware that all CAT A (simple) and CAT C (complex) porting activities of Telstra numbers or 3rd party ports where Telstra was the original donor scheduled from Wednesday the 25th March until start of business Monday the 6th April (inclusive) have been cancelled.
We believe this notification is specific to Telstra. At this time there is no advice from other carriers of porting delays. If the situation extends to other carriers, we will provide an update as soon as possible. 
The information that has been provided by Telstra regarding this decision is as follows:
  1. No new requests for Local Number Porting (LNP) will be supported at this point.
  2. Open Porting Number Verifications (PNV) and Complex Notification Advice (CNA) validations will not progress until the start of business Monday the 6th of April.
  3. Cancelled batches that do not expire during this period: appointments can be booked once communication that activity can recommence.
  4. Cancelled batches that expire during this period: new requests will need to be submitted once communication activity can recommence. Telstra will fast track these bookings as much as possible.
  5. Telstra has advised all port activities will experience significant delays on all responses from their customer service teams.
  6. Given the fluid nature of the situation, Telstra has advised their LNP porting freeze may extend further, we will provide more information as it becomes available.

Contact us if you have any specific queries or issues that this may cause.

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