We had a call from one of our mining customers to say that “half my extensions don’t work”. They had moved one of the extensions to another outlet and it no longer worked. They had attempted some troubleshooting and brought the phone down to the patch panel. None of the extensions on that panel (half the extensions on the phone system), connected to an expansion module, worked.They have a Nortel BCM50 we installed some years…
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In these extraordinary times, many people are using Video Conference programs and applications from their home office or their workstation, here are a few tips for better meetings to make sure you stay engaged and get the most out of the experience. 1. Turn your video on where possible: · This will assist in providing valuable responses to conversations and content with visual cues much the same as when meeting face to face. One of…
Lately I have noticed a fear of change popping up amongst prospects and existing customers specifically around changing lines and changing Internet. This usually is as a result of contacting us because they have been advised that NBN is now available but also some existing customers who have been crying out for additional bandwidth at a sensible price now don’t want to migrate when NBN becomes available. For all it’s faults, the NBN does offer…
Please be aware that all CAT A (simple) and CAT C (complex) porting activities of Telstra numbers or 3rd party ports where Telstra was the original donor scheduled from Wednesday the 25th March until start of business Monday the 6th April (inclusive) have been cancelled. We believe this notification is specific to Telstra. At this time there is no advice from other carriers of porting delays. If the situation extends to other carriers, we will…
Avaya has released IP Office Release 11.0.4 Service Pack 2 firmware. There are many bug fixes so it is well worthwhile to have this installed on your Avaya. It can be done remotely after hours to avoid an interruption to service. The new J159 phone has been introduced. The J159 is designed for users who desire a compact phone with lots of feature buttons. Its a multi-line phone with four red/green indicators on the primary…