Are you frustrated with dealing with the phone companies for new connections, programming changes and faults? You are not alone! Why not let us take this frustration away from you by utilising our carrier liaison service to deal with the carriers on your behalf?
ICS Technologies is free to offer unbiased advice on the best products and services for specific purposes because of our policy not to deal exclusively with the products and services of any single provider.
We are able to offer services from AAPT Business Connect, Bendigo Bank Telco, Exetel and Vocus. We can also provision VoIP lines from other carriers such as CrazyTel and World Dial Point for delivery over any other providers circuit. We can act on your behalf to ensure line faults and programming changes are dealt with in a timely manner along with the ordering & installation of new lines. This will take the guesswork out of the complicated forms that need to be filled out.
If you are moving premises we would prefer to manage the connection of the new lines and Internet so we can ensure the connections in the right configuration are provided and keep across the order to make sure it is progressing so you get the services you want when you want them. The last thing you want to happen is to move into your new premises to find you have no services because there was a problem with the order several weeks ago that the carrier failed to notify you of. If the services you want cannot not be delivered in time then we will try to arrange an alternative connection.
Fault reporting, usually via an overseas call centre, can be a nightmare too with the person on the other end asking you questions that you cannot answer or asking you to do things that you cannot do or usually have no bearing on the fault because they are working from a script. It’s no good asking you to restart your phone system when the lines are dead. Let us handle the fault takers and present them with all the information they require to try to speed up the resolution process.
If you are having difficulty then do take advantage of our carrier liaison service and contact us here.