Release 11 is now Generally Available as of the 15th of May 2018. Note that the most current version is Service Pack 4. Information can be found here.
In mid-April we attended a webinar to learn about the upcoming Release 11 for Avaya IP Office 11.
It is a very substantial upgrade and introduces many new features and endpoints – both hardware and software.
Firstly, the individual apps for mobile devices will be standardised in the new Equinox 3.4 client to provide a consistent cross-platform user experience.
Features include:
Consistent, Cross Platform User Experience
IP Office SIP Telephony Features
Zang Spaces Direct Messaging
Zang Spaces Team Collaboration (Launch Point to Browser/Mobile-App)
Single Outlook Plug-In for Avaya Equinox™ Meetings Online and Zang Spaces
App Initialiwation and Auto-Configuration Flows Making Adoption Easy
Next, there will be an updated Web Client that is Google Chrome-based that will allow:
Google Chrome Browser based
Audio call and conferencing (ad hoc, meet me), Video call
Presence, IM, Call logs, Voice messages (play in browser)
Global search (search across contacts, call logs, voice messages, notes)
Favourite contacts (Personal Directory view)
System directory
Organise contacts using tags, associate notes to contacts
Single click login to one-X Portal, Web Collab
Dial to own meet me bridge
Google Chrome extension for Click to Call and search functionality
Standalone client for Windows (with embedded browser)
Updated SIP phones
Also available will be the Avaya Vantage:
All-glass device
Optional Integrated HD camera w/ privacy shutter
Wide-band audio hands free speakerphone
Cordless (Bluetooth) or wired handset connected using modular base station
Analog or Bluetooth connected headsets.
Android OS
DECT capacity is increased:
Up to 750 handsets on the Server Edition
Up to 256 Base Stations (from 128)
The limit of 5 compact Base Stations is removed
DECT Edition 6 is required
WebRTC High Availability is added for Select Edition and allows a secondary gateway to start serving WebRTC clients in case the primary fails.
When primary gateway goes off-line for admin purposes while the primary oneX server and IP Office are online; secondary changes from passive to active
When primary oneX server goes off-line; clients served by the resilient secondary WebRTC gateway running on the secondary server
When primary IP Office goes off-line; primary gateway failed to start or is off-line or intentionally stopped for admin purposes. Primary gateway and oneX server are available to clients
SIP Line appearance
To simulate a key system where each line is displayed on a button on the phone, it will be possible to add SIP lines to operate like analogue trunk appearances. A single URI can have multiple appearances up to the number of calls defined for that URI.
Media Manager
Native voice call recording solution introduced with IP Office 10.1
Web based, cloud aware (Google Drive storage)
Integrated OAM via IP Office Web Manager
Search, replay and archiving of recordings
Support of multiple browsers (Chrome, FF, IE)
Existing Contact Recorder customers are migrated to Media Manager as part of R11 upgrade
R11 also improves search capabilities for both Administrator and User (Web Self Admin)
Cloud Operations Manager
Multi Customer Management with focus on Cloud
Single Unified Management Portal for up to 3,000 IP Office systems
Dashboard shows alarms, system status, grouping of systems
System Inventory of all connected systems
Upgrade / Patching allows centralised management of IP Office software upgrades / patching
IP Office only in R11
It is possible to bring an original IP500v2 from 2010 running R6 up to R11 if you want to and it will be functionally equivalent to a brand new system. Depending on the current version in your IP Office the upgrade process may need to be done in 2 steps and will involve some down time as the phones will need to upgrade their firmware.
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