Release 11 is now Generally Available as of the 15th of May 2018. Note that the most current version is Service Pack 4. Information can be found here.
In mid-April we attended a webinar to learn about the upcoming Release 11 for Avaya IP Office 11.
It is a very substantial upgrade and introduces many new features and endpoints – both hardware and software.
Firstly, the individual apps for mobile devices will be standardised in the new Equinox 3.4 client to provide a consistent cross-platform user experience.
- Consistent, Cross Platform User Experience
- IP Office SIP Telephony Features
- Zang Spaces Direct Messaging
- Zang Spaces Team Collaboration (Launch Point to Browser/Mobile-App)
- Avaya Equinox Meetings Online (optional subscription service)
- Single Outlook Plug-In for Avaya Equinox™ Meetings Online and Zang Spaces
- App Initialiwation and Auto-Configuration Flows Making Adoption Easy
Next, there will be an updated Web Client that is Google Chrome-based that will allow:
- Google Chrome Browser based
- Audio call and conferencing (ad hoc, meet me), Video call
- Presence, IM, Call logs, Voice messages (play in browser)
- Global search (search across contacts, call logs, voice messages, notes)
- Favourite contacts (Personal Directory view)
- System directory
- Organise contacts using tags, associate notes to contacts
- Single click login to one-X Portal, Web Collab
- Dial to own meet me bridge
- Google Chrome extension for Click to Call and search functionality
- Standalone client for Windows (with embedded browser)
Updated SIP phones
Also available will be the Avaya Vantage:
- All-glass device
- Optional Integrated HD camera w/ privacy shutter
- Wide-band audio hands free speakerphone
- Cordless (Bluetooth) or wired handset connected using modular base station
- Analog or Bluetooth connected headsets.
- Android OS
DECT capacity is increased:
- Up to 750 handsets on the Server Edition
- Up to 256 Base Stations (from 128)
- The limit of 5 compact Base Stations is removed
- DECT Edition 6 is required
WebRTC High Availability is added for Select Edition and allows a secondary gateway to start serving WebRTC clients in case the primary fails.
- When primary gateway goes off-line for admin purposes while the primary oneX server and IP Office are online; secondary changes from passive to active
- When primary oneX server goes off-line; clients served by the resilient secondary WebRTC gateway running on the secondary server
- When primary IP Office goes off-line; primary gateway failed to start or is off-line or intentionally stopped for admin purposes. Primary gateway and oneX server are available to clients
SIP Line appearance
To simulate a key system where each line is displayed on a button on the phone, it will be possible to add SIP lines to operate like analogue trunk appearances. A single URI can have multiple appearances up to the number of calls defined for that URI.
- Native voice call recording solution introduced with IP Office 10.1
- Web based, cloud aware (Google Drive storage)
- Integrated OAM via IP Office Web Manager
- Search, replay and archiving of recordings
- Support of multiple browsers (Chrome, FF, IE)
- Existing Contact Recorder customers are migrated to Media Manager as part of R11 upgrade
- R11 also improves search capabilities for both Administrator and User (Web Self Admin)
Cloud Operations Manager
- Multi Customer Management with focus on Cloud
- Single Unified Management Portal for up to 3,000 IP Office systems
- Dashboard shows alarms, system status, grouping of systems
- System Inventory of all connected systems
- Upgrade / Patching allows centralised management of IP Office software upgrades / patching
- IP Office only in R11
It is possible to bring an original IP500v2 from 2010 running R6 up to R11 if you want to and it will be functionally equivalent to a brand new system. Depending on the current version in your IP Office the upgrade process may need to be done in 2 steps and will involve some down time as the phones will need to upgrade their firmware.