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Avaya BCM

BCM50 with digital phones
BCM450 with digital phones
The Nortel Business Communications Manager was an award-winning hybrid telephone system for small and medium businesses. Whilst the product is now out of production, ICS Technologies have been supporting the BCM since we opened in 2006, and will continue to support them for as long as they suit our customers needs.

The BCM range consists of 4 commonly found models; BCM50, BCM200 and 400 and BCM450 with the BCM50 and the BCM450 being the latest models produced. Occasionally we do encounter the BCM1000, formerly known as the Enterprise Edge, but these generally have very old software and are now really beyond maintainability so in the case of a catastrophic failure, restoration is on a best efforts basis and would be done by replacement of the chassis with a BCM400 or BCM450 and reuse the cards.

The BCM range was designed specifically for small and medium-sized businesses with up to 48 users on the BCM50 and up to 300 users on the BCM450.

Major users of the BCM currently include, Flight Centre (along with Escape Travel and Student Flights), JB Hi Fi and the Australian Defence Force.

Some of our valued BCM users have now upgraded to an Avaya IP Office either utilising the existing phones or as a complete replacement. The recovered BCM's and phones are refurbished and now enjoy a second life with our charity customers.

So, if you have a BCM that you would like us to support, please contact us. We will keep it running for you and advise of your best options when you want to upgrade.