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FAQ: Can I get an extended warranty on my new phone system?

1 Jun 2014 3:29 PM -

The standard warranty on the Avaya IP Office main unit is 12 months but this can be extended up to 5 years with annual payments under IPOSS.  The IP Office chassis has no moving parts (not even a cooling fan) so it is highly reliable. IPOSS covers the chassis IP500v2 or Server plus all the cards in it. It does not cover the phones as they are regarded as consumables so what we do is hold stock of phones but rotate them through so you will always receive a fresh phone.

On our refurbished phone systems we offer a 90 day warranty on the main equipment and phones. In our experience with used equipment if something is going to fail it will do so on power up assuming the system does not get a power surge such as after a nearby lightning strike.

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